Exchange of items
Exchanges of items by Customer ON SITE: You, as a customer, can make a request if the market produce is not fresh and not good quality. In such a case, you can email us a photo of the received item(s) and we will review the request and is subjected to our approval. If the exchange request is approved, we will advise on the customer on how to proceed with the exchange request.
Please note that seafood and meat like chicken, beef or pork cannot be returned once delivery is at your doorstep. Only vegetables and fruits can be returned if these are not fresh and good quality.
Cancellation of orders
Unfortunately, we do not accept change of mind cancellations and for all orders as we will initiate the processing of the order on the same day. Hence, the order cannot be cancelled. And also, we do not allow cancellations if the order has been delivered.
Changes of delivery timing
Please note that there will be no changes of delivery timing. All our delivery timing is Tuesday to Sunday (Between 2pm to 8pm) subjected to driver's schedule & traffic conditions.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms and conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.